jlmm Casino Privacy Policy

01 Introduction & Scope

This Policy applies to all personal data that jlmm collects when you interact with the Platform — including during registration, account verification (KYC), deposit and withdrawal transactions, gameplay, customer support interactions, and participation in promotions.

It applies to all registered players and to any visitor who accesses the jlmm website at jlmm.asia, regardless of their location, provided they are accessing the Platform for use in the Philippines or from a jurisdiction where such use is permitted by law.

This Policy does not apply to third-party websites or services that may be linked to or from the jlmm Platform. jlmm is not responsible for the privacy practices of those third parties.

02 Data Controller

jlmm is the data controller responsible for your personal information collected through the jlmm platform. As the data controller, jlmm determines the purposes for which and the manner in which personal data is processed.

jlmm has appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. The DPO is responsible for overseeing jlmm's compliance with the Data Privacy Act and this Policy. Contact details for the DPO are provided in Section 14 of this Policy.

03 Data We Collect

jlmm collects personal data in the following categories:

3.1 Registration Data

When you create a jlmm account, we collect your legal full name, date of birth, Philippine mobile number, and the password you set for your account. This information is required to create and administer your account.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulatory requirements and Philippine anti-money laundering laws, jlmm collects government-issued ID documents (such as PhilSys National ID, UMID, driver's license, or passport), proof of address, and where applicable, documentation of your payment method. KYC documents are required before withdrawal access is granted.

3.3 Financial Data

jlmm collects information about your deposits, withdrawals, and wagers, including transaction amounts, timestamps, and payment method identifiers (e.g., partial GCash or PayMaya account numbers). Full payment credentials are handled by third-party payment processors and are not stored on jlmm's servers.

3.4 Technical & Usage Data

When you use the jlmm platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type, session timestamps, pages visited, and game activity logs. This data is used for platform security, fraud prevention, and service improvement.

3.5 Communication Data

When you contact jlmm support via live chat, email, or other channels, we retain records of those communications including the content, timestamps, and any identifying information you provided. This is used to resolve your query and to maintain a service history for your account.

3.6 Marketing Preferences

Where you have consented to receive marketing communications from jlmm, we retain records of that consent and your stated preferences. You may withdraw consent at any time.

04 How We Use Your Data

jlmm uses the personal data it collects for the following purposes:

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jlmm processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to provide the gaming services you have registered for and to administer your account under the Terms and Conditions.
• Legal Obligation: Processing required to comply with PAGCOR regulatory requirements, Philippine anti-money laundering legislation (AMLA), and other applicable laws.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time.

06 Data Sharing & Disclosure

jlmm does not sell your personal data. We share personal data with third parties only in the following circumstances:

6.1 Payment Processors

Deposit and withdrawal transactions are processed by third-party payment service providers including GCash (Mynt), PayMaya, and partner banking institutions (BPI, BDO, Metrobank). These processors receive only the data necessary to complete your transaction and are contractually bound to protect your data.

6.2 Game Software Providers

Game providers such as PG Soft, Pragmatic Play, Evolution Gaming, and Ezugi may receive pseudonymous session identifiers and game activity data to deliver game functionality. They do not receive your full personal identity data.

6.3 Regulatory Authorities

jlmm discloses personal data to PAGCOR and other competent Philippine authorities where required by law, court order, or regulatory direction. This includes mandatory reporting under the Anti-Money Laundering Act (AMLA) where transaction thresholds or suspicious activity triggers are met.

6.4 Law Enforcement

jlmm cooperates with Philippine law enforcement agencies and the National Bureau of Investigation (NBI) where required in connection with the investigation of criminal activity, fraud, or other matters requiring data disclosure pursuant to lawful authority.

07 Cookies & Tracking Technologies

The jlmm platform uses cookies and similar tracking technologies to operate the website, remember your session preferences, and analyse usage patterns. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without preventing core functionality.
• Functional Cookies: Remember your preferences such as language settings and game lobby filters to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how players use the jlmm platform to help us improve navigation, loading performance, and content relevance. No personal identity data is included in analytics reporting.
• Marketing Cookies: Used only where you have consented to receive personalised promotional content. These track interactions with jlmm marketing materials.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jlmm's core gaming services.

08 Data Retention

jlmm retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by Philippine law. The following retention guidelines apply:

• Account and KYC Data: Retained for the duration of your active account, and for a minimum of five (5) years after account closure, as required under PAGCOR compliance and Philippine anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with AMLA requirements.
• Customer Support Records: Retained for three (3) years following the closure of a support interaction, unless the matter is the subject of an active dispute or legal proceedings.
• Marketing Consent Records: Retained for as long as your consent remains active, and for three (3) years following withdrawal of consent as evidence of the original consent.
• Technical and Usage Logs: Retained for up to twelve (12) months, after which they are anonymised or deleted unless required for an ongoing security investigation.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using methods consistent with industry best practice.

09 Data Security

jlmm implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the jlmm platform;
• Encryption of sensitive data fields (including passwords and KYC document data) at rest in jlmm's database systems;
• Role-based access controls limiting internal data access to staff with a job-related need;
• Two-factor authentication requirements for all internal administrative system access;
• Regular third-party security audits and penetration testing of the jlmm platform infrastructure;
• Formal incident response procedures, including notification to the National Privacy Commission (NPC) and to affected players in the event of a personal data breach meeting the threshold for mandatory notification under the Data Privacy Act.

While jlmm takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your own account by maintaining a strong password and enabling two-factor authentication on your jlmm account.

10 Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlmm. To exercise any of these rights, contact jlmm's Data Protection Officer via the details in Section 14.

11 Children & Minors

The jlmm platform is strictly intended for adults aged 21 years and over, in accordance with the minimum gambling age under Philippine law as administered by PAGCOR. jlmm does not knowingly collect personal data from persons under the age of 21.

If jlmm discovers that personal data has been collected from a person under the age of 21, the account will be immediately closed, all associated data will be deleted (subject to any legal retention requirement), and any deposits will be returned to the originating payment method where permitted by the circumstances.

Parents or guardians who believe that a minor in their care has registered on jlmm are encouraged to contact jlmm support immediately. jlmm takes underage registration seriously and cooperates fully with responsible gaming efforts to prevent access by minors.

12 Cross-Border Data Transfers

Some of the third-party service providers engaged by jlmm — including certain game software providers and platform infrastructure suppliers — may process data outside the Philippines. Where such transfers occur, jlmm takes appropriate steps to ensure that your personal data is protected to a standard equivalent to that required by the Philippine Data Privacy Act.

These steps include entering into data processing agreements with third parties that incorporate the data protection standards of the NPC, and applying contractual safeguards where data is transferred to service providers in jurisdictions without an equivalent level of data protection legislation.

13 Amendments to This Policy

jlmm reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material amendments will be communicated to registered players via email notification or a prominent on-platform notice prior to taking effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the jlmm platform after the effective date of a revised Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you may close your account and request deletion of your data subject to applicable retention obligations.

14 Contact & Data Protection Officer

For all data rights requests, privacy enquiries, or to contact jlmm's Data Protection Officer, please use the following channels:

• Live Chat: Available 24/7 through the jlmm platform — the fastest channel for account-related queries.
• Email: [email protected] — please include "Privacy Request" in the subject line for data rights enquiries.

Data rights requests submitted to the above channels will be acknowledged within three (3) business days and resolved within thirty (30) days. Where a request cannot be fulfilled within thirty days due to complexity, you will be notified of the extended timeline and the reason for the extension.

If you remain unsatisfied with jlmm's handling of a privacy complaint, you may refer the matter to the National Privacy Commission of the Philippines (NPC) through the NPC's official channels.